Terms of Service

Last updated 7 August 2026.

These terms are an agreement between NetMediaOne, LLC ("Flyder", "we", "us") and you — the person or organization using our services. Creating an account, signing in, or using any of the services below means you accept them.

They replace the separate terms that previously covered each product. Everything is here, in one document.

#The services these terms cover

"Service" below means any of them. Everything here applies to every service unless it opens with a marked callout naming the products it covers — those look like this, and only the product-specific rule is inside them. Nothing is repeated per product: where the products work the same way, it is said once.

If you contacted a company that uses Flyder Elevate for its support, you are an end user of that company's help desk. That company — not us — controls your ticket. See the Privacy Policy, which explains that split in detail.

#1. Accounts and access

One account, every product. Flyder Account is the single sign-in for all of the above. Your name, email address, password and two-factor settings live there, and each product reads your identity from it rather than keeping its own.

You agree to give accurate information and keep it current, to keep your password, second factor and API keys to yourself, and to tell us promptly if you believe someone else has them. Everything done with your credentials is treated as done by you. API keys are shown once and cannot be recovered. Two-factor authentication is strongly recommended, and an organization or an application may require it.

If you register with an organization's email address, or create an account on someone else's behalf, you confirm you are authorised to accept these terms for them.

Age and location. You must be at least 18, or the minimum age of consent where you live, with a parent or guardian's permission if you are under 18. The Services are currently intended for citizens of the United States only; use from outside the United States is unauthorised, and accounts we identify as such may be removed.

We may access your account only to operate or support the Service. In Flyder Elevate that access is logged and shown to you in Settings → Access log.

#2. Organizations, administrators and applications

Most accounts belong to one or more organizations. Where you were invited to an organization, or your email address matches a domain that organization has verified, its administrators can see your name, email address, role and activity within that organization, decide which applications you can reach, set your role inside them, and remove your access. What an administrator does is your organization's act, not ours — that includes changing settings, managing agents, enabling integrations, exporting data, and deleting tickets, contacts or people.

An administrator who activates an application for an organization does so on behalf of everyone in it, and accepts these terms and the Privacy Policy for that use.

A single login can hold different roles in different organizations. Membership, not the login, decides what you can reach.

#3. Your content

You own what you put in. You keep ownership of your Input — in Flyder and Flyder Engage, what you send to the assistant; in Flyder Elevate, your Customer Data, meaning tickets, comments, attachments, contacts, companies, knowledge base articles and everything else in your account. We process it to deliver the Service, to comply with the law, to enforce these terms, and to keep the Service safe and working.

You are responsible for having the rights to the content you provide, for collecting it lawfully, for telling your own customers how it is handled, and for what your agents publish.

We do not use your Content to train models — on any service — and we do not sell it. See the Privacy Policy.

#4. Acceptable use

You agree not to:

• infringe, misappropriate or violate anyone's rights;
• use the Service unlawfully, or for harassment, fraud or impersonation;
• upload or distribute malware, including as an attachment;
• probe, scan, or attempt to defeat tenant isolation, rate limits or authentication, except under a written testing agreement with us;
• exceed or circumvent rate limits, including by taking out extra credentials to do it;
• copy, lease, sell, redistribute or resell the Service, or run it as a competing backend;
• reverse engineer or attempt to discover the source, models, algorithms or systems behind the Service, except where the law says you may;
• extract data or Output programmatically outside the documented API, or use Output to develop a competing model;
• misrepresent AI-generated Output as human-authored; or
• interfere with or disrupt the Service.

#5. Email and the shared sending domain

Outbound mail is sent from a shared domain, so one account's behaviour affects every other account's deliverability. Accordingly: we monitor bounce and complaint rates per account and will throttle or suspend sending for an account that is damaging the domain's reputation; relayed mail must be attributable to a genuine conversation, and suspicious inbound mail is held for review. You can forward your own address to a brand address and set Reply-To on a verified domain; sending as your own domain is not available.

#6. AI features

#7. Third-party services

Connecting Slack, ClickUp, a Google or Microsoft mailbox, an identity provider, or a Zendesk import is your choice, and your use of those services is governed by their terms. We access them only with the authorization you grant, only for the capability you turned on, and you can disconnect at any time. We are not responsible for a third-party service's availability, its output, or what it does with data you send it.

#8. Plans, limits and fees

Plans set limits on tickets, agents, storage and API rates. Paid plans are billed in advance at the stated fee and are non-refundable except where the law requires otherwise. A free or trial plan only becomes chargeable when you choose to make it one — you select the paid plan yourself, and nothing converts on its own.

If we discontinue a service you have prepaid for, you get a refund for the unused portion.

#9. Suspension, termination and deletion

You can close your account at any time — in Flyder Account, from the Account page.

We may suspend or terminate access, or remove an account, if you breach these terms, if the law requires it, if your use creates a security risk or real harm to us, our users or a third party, for non-payment after notice, or after more than a year of inactivity (with notice first). We restore access when the cause is resolved, and you can appeal a decision you think is wrong by writing to support.

After termination of a Flyder Elevate account, data is retained for 30 days so an admin can export it through the API, then deleted; deletions you made before that follow your account's own retention settings, and backups and audit records age out on their own schedule.

#10. Intellectual property

We own the Service, its software and its documentation. You own your Content and your brand material, and you grant us only the licence needed to host, process, transmit and display it in order to run the Service. You may not use the Flyder name, logo or brand elements without permission. If you send us feedback, we may use it freely and without obligation.

#11. Warranties, liability and indemnity

The Service is provided "as is", without warranties of any kind, express, implied or statutory — including merchantability, fitness for a particular purpose, quality, non-infringement and quiet enjoyment. We do not warrant that the Service will be uninterrupted, accurate or error-free, or that Content will never be lost.

Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, goodwill, use or data. Our total liability is capped at the greater of the fees you paid us in the 12 months before the claim, or US$100. Our affiliates, suppliers, licensors and distributors are intended beneficiaries of these limits. Some jurisdictions do not allow these exclusions, and there they apply only as far as the law permits.

If you use the Service as a business or organization, you will indemnify us, our affiliates and our personnel against third-party claims arising from your Content, your use of the Service, mail sent from your account, or your breach of these terms — including reasonable legal fees.

#12. Availability and changes

We work to keep the Service up, without promising a specific uptime unless we have signed a separate agreement with you. We improve the Service continuously, and breaking API changes follow our published versioning policy.

We may update these terms. We do not email or otherwise announce a change — a change takes effect when it is posted here, and the Last updated date at the top of this page is the record of when the current version was published. Check back for it. Continuing to use the Service after a change means you accept it; if you do not, stop using the Service and close your account.

#13. Disputes

First, informally: contact support and we will reply to your registered email. Both sides agree to try to resolve it for 60 days (the limitation period is paused meanwhile), and either side may ask for a settlement conference.

If that fails, either party may begin arbitration with National Arbitration and Mediation (NAM) under its Comprehensive Dispute Resolution Rules and Mass Arbitration Supplemental Rules, governed by the Federal Arbitration Act. One arbitrator — a retired judge or a Kentucky-licensed attorney — decides. Hearings are by videoconference where possible, otherwise in Fayette County, Kentucky. We waive recovery of our attorney's fees unless the arbitrator finds a claim frivolous.

Individually only. No class, consolidated or representative proceedings, and no class arbitration; only individual relief is available. A request for public injunctive relief is severed and heard in court after the arbitration. Small-claims cases, and claims for injunctive relief against unauthorised use, abuse or infringement, are not subject to this section.

Batch arbitration. If 25 or more claimants represented by the same or coordinated counsel file substantially similar demands within 90 days of each other, NAM will administer them in batches of up to 50, each batch with one arbitrator, one fee structure and one hearing.

Opting out. You may opt out of arbitration within 30 days of creating your account, or of any update to this section, by contacting support; opting out of an update leaves the last version you accepted in force. If you opt out — or for anything this section excludes — disputes go to the state or federal courts sitting in Fayette County / Lexington, Kentucky, which have exclusive jurisdiction.

If any part of this section is held unenforceable, the rest stands — except that if the effect would be to permit a class, collective or representative proceeding in arbitration, this whole section is unenforceable and the dispute goes to those courts instead.

#14. Copyright complaints

Send notices to Flyder, c/o NetMediaOne, LLC, 4101 Tates Creek Centre Drive, Suite 150 – PMB 118, Lexington, KY 40517, USA. Include: your signature (physical or electronic) as the owner or an authorised agent; identification of the work; where the allegedly infringing material is; your address, phone and email; a statement of good-faith belief that the use is unauthorised; and a statement under penalty of perjury that your notice is accurate and that you are authorised to act. We may remove or disable material that is the subject of a notice, and we terminate repeat infringers.

#15. Trade controls

You must comply with applicable trade laws, sanctions and export controls. Do not use the Service in or for the benefit of an embargoed country or territory, or if you are a restricted or prohibited party, and do not submit material whose release or export requires a government licence.

#16. General

Kentucky law governs these terms, without regard to its conflict-of-laws rules, and — except where §13 sends a dispute to arbitration — claims are brought exclusively in the state or federal courts of Lexington/Fayette County, Kentucky. You may not assign these terms; we may, to an affiliate or a successor in a merger or sale of assets. If a provision is unenforceable, the rest stays in force. Not enforcing something once does not waive it later. These terms, together with any order form and any service-specific terms, are the entire agreement between us.

#Contact

Flyder, c/o NetMediaOne, LLC, 4101 Tates Creek Centre Drive, Suite 150 – PMB 118, Lexington, KY 40517, USA · support@flyder.ai

Notices to you go to your account's administrator email addresses.

"Flyder" and "FlyderAI" and the Flyder avatar are trademarks of NetMediaOne, LLC.